sLoWnStEaDy
04-10-2007, 05:08 PM
this is copied directly from the Better Business Bureau in North Carolina the direct link is:
http://www.bbbenc.org/commonreport.html?bid=3001613
BBB Reliability Report
The Better Business Bureau®
Serving Eastern North Carolina
5540 Munford Road, Suite 130
Raleigh, NC 27612
919-277-4222
http://www.bbbenc.org
SS Auto Chrome, Inc.
817 Beaver Dam Rd
Creedmoor, NC 27522-7107
Telephone: (919) 528-1739
Fax: (919) 528-1739
http://www.ssautochrome.com
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
Principal: Ms. Tonya Herring, Vice President
Customer Contact: Ms. Tonya Herring, Vice President - (919) 528-1739
Entity: Corporation
Incorporated: April 2001, NC
File Open Date: January 2002
TOB Classification: Auto Parts & Supplies-New
BBB Membership: This company is not a member.
Additional DBA Names
XS Power
Customer Service Contact
Ms. Tonya Herring is the complaint contact person for this company and should be contacted at (919) 528-1739 before filing a complaint with the BBB.
Customer Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims
BBB Definition:
advertising claims - The Better Business Bureau reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising
BBB Definition:
BBB Code of Advertising - http://www.bbb.org/membership/codeofad.asp
which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the Bureau due to a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints concerning product and refund issues. On 1/24/2007 the company was invited to meet with the Bureau to discuss ways to correct the underlying cause of the complaints. The company has failed to respond to our request.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The Bureau processed a total of 38 complaints about this company in the last 36 months, our standard reporting period. Of the total of 38 complaints closed in 36 months, 17 were closed in the last year.
Advertising Issues
BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Sales Practice Issues
BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Guarantee or Warranty Issues
BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
3 - Company failed to respond to the BBB to resolve or address the complaint issues.
Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
8 - Company failed to respond to the BBB to resolve or address the complaint issues.
Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
5 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
2 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Company Management
Additional company management personnel include:
Mr. Richard G. Lane - President
Additional Addresses
Additional Addresses
PO Box 828
Creedmoor, NC 27522-0828
Personnel Associated with this Address:
Ms. Tonya Herring, Vice President
--------------------------------------------------------------------------------
Report as of February 15, 2007
Copyright© 2007 Better Business Bureau®, Inc.
If you choose to do business with this company, please let the company know that you contacted the Better Business Bureau for a report.
BBB reports may not be reproduced for sales or promotional purposes.
The information in this report has either been provided by the company or has been compiled by the Bureau from other reliable sources.
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
http://www.bbbenc.org/commonreport.html?bid=3001613
BBB Reliability Report
The Better Business Bureau®
Serving Eastern North Carolina
5540 Munford Road, Suite 130
Raleigh, NC 27612
919-277-4222
http://www.bbbenc.org
SS Auto Chrome, Inc.
817 Beaver Dam Rd
Creedmoor, NC 27522-7107
Telephone: (919) 528-1739
Fax: (919) 528-1739
http://www.ssautochrome.com
The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report
BBB Definition:
report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.
.
Principal: Ms. Tonya Herring, Vice President
Customer Contact: Ms. Tonya Herring, Vice President - (919) 528-1739
Entity: Corporation
Incorporated: April 2001, NC
File Open Date: January 2002
TOB Classification: Auto Parts & Supplies-New
BBB Membership: This company is not a member.
Additional DBA Names
XS Power
Customer Service Contact
Ms. Tonya Herring is the complaint contact person for this company and should be contacted at (919) 528-1739 before filing a complaint with the BBB.
Customer Experience
Based on BBB files, this company has an unsatisfactory record
BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims
BBB Definition:
advertising claims - The Better Business Bureau reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising
BBB Definition:
BBB Code of Advertising - http://www.bbb.org/membership/codeofad.asp
which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the Bureau due to a pattern
BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints concerning product and refund issues. On 1/24/2007 the company was invited to meet with the Bureau to discuss ways to correct the underlying cause of the complaints. The company has failed to respond to our request.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The Bureau processed a total of 38 complaints about this company in the last 36 months, our standard reporting period. Of the total of 38 complaints closed in 36 months, 17 were closed in the last year.
Advertising Issues
BBB Definition:
Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Sales Practice Issues
BBB Definition:
Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Delivery Issues
BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Customer Service Issues
BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.
BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Guarantee or Warranty Issues
BBB Definition:
Guarantee or Warranty Issues - Claims alleging failure to honor the terms regarding guarantees or warranties.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
3 - Company failed to respond to the BBB to resolve or address the complaint issues.
Product Issues
BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
3 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
BBB Definition:
No Response - The company failed to respond to the complaint.
8 - Company failed to respond to the BBB to resolve or address the complaint issues.
Refund or Exchange Issues
BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved
BBB Definition:
Resolved - The company resolved the complaint issues.
2 - Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
5 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
BBB Definition:
Unresolved - The company failed to resolve the complaint issues.
2 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Company Management
Additional company management personnel include:
Mr. Richard G. Lane - President
Additional Addresses
Additional Addresses
PO Box 828
Creedmoor, NC 27522-0828
Personnel Associated with this Address:
Ms. Tonya Herring, Vice President
--------------------------------------------------------------------------------
Report as of February 15, 2007
Copyright© 2007 Better Business Bureau®, Inc.
If you choose to do business with this company, please let the company know that you contacted the Better Business Bureau for a report.
BBB reports may not be reproduced for sales or promotional purposes.
The information in this report has either been provided by the company or has been compiled by the Bureau from other reliable sources.
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.